Refund Policy

**Smart Solutions Online Developments LLC-FZ & SmartCanyon**

**Refund Policy for Mobile Applications, Website Designs, and Software Licenses**

At Smart Solutions Online Developments LLC-FZ & SmartCanyon, we value our customers and aim to provide high-quality products and services. We appreciate your trust in our marketplace for mobile applications, website designs, and software licenses. Before making a purchase, please carefully read and understand our refund policy.

**1. Payment and Delivery:**
Upon successful payment processing, you will receive the purchased item(s) immediately. This includes mobile applications, website designs, and software licenses. Additionally, you will be sent a payment receipt and the relevant licenses for your purchased items via email.

**2. Refund Eligibility:**
As a standard practice, once you have received the item(s) and the payment receipt, we do not offer refunds for any purchased products or services.

**3. Refund Exceptions:**
Refunds will only be considered under the following exceptional circumstances:

a. **Scam and Fraud Cases:** We take fraudulent activities seriously. If you suspect that you have been a victim of a scam or fraud related to a purchase on our marketplace, please contact us immediately with detailed information and supporting evidence. We will conduct a thorough investigation to verify the claim. If the claim is proven legitimate, we will process a refund for the affected purchase.

**4. Refund Process:**
To initiate a refund request in the case of scam or fraud, please contact specialist through contact us page. Provide as much relevant information as possible, such as transaction details, communications, and any evidence supporting your claim.

**5. Refund Decision:**
Once we receive your refund request, we will promptly investigate the matter. The time taken for the investigation may vary based on the complexity of the case. Throughout the process, we will keep you informed of the progress.

**6. Approved Refunds:**
If your refund request is approved due to a confirmed scam or fraud, the refund amount will be credited back to the original payment method used for the purchase. Please note that the processing time for refunds may vary depending on your payment provider's policies.

**7. Denied Refunds:**
In the absence of evidence substantiating scam or fraud, refund requests will be denied, and the purchased item(s) will remain valid and non-refundable.

Gift Cards cannot be refunded once used

**8. Modifications to Refund Policy:**
We reserve the right to modify or update this refund policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting the updated version on our website.

Please ensure that you fully understand and agree to this refund policy before making any purchases on our marketplace. Should you have any questions or need further clarification, do not hesitate to contact our customer support team. We are here to assist you.