Return Policy

Thank you for choosing Smart Solutions Online Developments LLC & SmartCanyon as your trusted technology provider. We value your satisfaction and aim to provide you with the best products and services. Please read our return policy carefully to understand the conditions for returns and refunds:

1. **Eligibility for Returns:**
  - Returns will only be accepted for orders that have been physically delivered or received through our online platform and have not been verified by the client using their unique ID.

2. **Non-Refundable and Non-Returnable Items:**
  - Once the client has physically received their order or verified it online using their ID, the item(s) become non-refundable and non-returnable, except for cases where there is an issue with the order, such as a mistake, wrong order, or product crash.

3. **Returns for Order Issues:**
  - If there is a mistake, wrong order, or product crash, the client is eligible to request a return.
  - The client must contact our customer support within [number of days, e.g., 7 days] from the date of order delivery to report the issue and initiate the return process.

4. **Return Process:**
  - To initiate a return for a valid reason, the client must contact our customer support team via [email/phone number] or visit our nearest store (if applicable).
  - Our customer support representative will guide the client through the return process and provide instructions for returning the item(s).

5. **Return Conditions:**
  - Items must be in their original condition and packaging, with all tags and labels attached.
  - The client must provide valid proof of purchase, such as the order receipt or invoice, during the return process.
  - The reason for the return must align with the eligible return criteria mentioned above.

6. **Refund or Replacement:**
  - After the returned item(s) are received, inspected, and deemed eligible for a return, the client may choose to receive a refund for the purchase amount or request a replacement for the damaged/wrong item(s).
  - Refunds will be processed using the original payment method, and replacements will be subject to availability.

7. **Exclusions:**
  - The following items are not eligible for returns or refunds:
    - Items that have been used, altered, or damaged due to client mishandling.
    - Items without original packaging or missing tags and labels.

8. **Shipping Charges:**
  - If the return is due to a mistake, wrong order, or product crash on our part, we will cover the return shipping costs. However, if the return is due to the client's preference or non-order related reasons, the client will be responsible for return shipping charges.

9. **Final Decision:**
  - We reserve the right to make the final decision on all return requests and determine the eligibility of the returned item(s) based on our return policy.

By placing an order with Smart Solutions Online Developments LLC & SmartCanyon, the client agrees to comply with our return policy and understands the conditions for initiating a return. We are committed to resolving any order-related issues promptly and ensuring our customers' satisfaction.

If you have any questions or need further clarification regarding our return policy, please do not hesitate to contact our customer support team. Thank you for choosing us as your technology solutions provider!